This website is operated by Azenna. Throughout the site, the terms “we”, “us” and “our” refer to Azenna.
By accessing our website, browsing our store or purchasing a product from us, you agree to be bound by these Terms and Conditions, including any additional policies referenced on this website, such as our Privacy Policy, Shipping Policy and Refunds, Returns and Exchanges Policy.
Please read these Terms and Conditions carefully before using our website. If you do not agree with these terms, you should not access the website or use our services.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services online.
By using this website, you confirm that you are at least the age of majority in your country, state or province of residence, or that you have given us consent to allow any of your minor dependents to use this website.
You may not use our products or services for any illegal or unauthorized purpose. You must not violate any applicable laws in your jurisdiction, including but not limited to copyright, trademark, consumer protection and data protection laws.
You must not transmit any viruses, malware or any code of a destructive nature.
Any breach of these Terms may result in immediate termination of your access to our services.
We reserve the right to refuse service to anyone for any reason, where permitted by law.
You understand that your content, excluding payment information, may be transferred unencrypted and may involve transmissions over various networks or changes to conform to technical requirements of connecting networks or devices.
Payment information is processed through secure and encrypted payment providers. We do not store your full payment card details on our website.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, service, products or content without our express written permission.
We do our best to provide accurate and up-to-date information on our website. However, we do not guarantee that all information available on this website is complete, current or error-free.
Product descriptions, prices, availability, shipping times and promotions may be updated at any time without prior notice.
We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted.
Certain products may be available exclusively online through our website. These products may have limited quantities and are subject to return or exchange only according to our Refunds, Returns and Exchanges Policy.
We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your device’s display will accurately show the exact color of the product.
We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction, where permitted by law. We may exercise this right on a case-by-case basis.
All product descriptions and prices are subject to change at any time without notice.
We reserve the right to discontinue any product at any time.
Prices are displayed in the currency shown at checkout.
We reserve the right to change product prices, promotions and availability at any time.
If a product is listed at an incorrect price due to a typographical error, system error or pricing mistake, we reserve the right to correct the price, cancel the order or contact you for instructions before processing the order.
We reserve the right to refuse, limit or cancel any order placed with us, where permitted by law.
We may limit or cancel quantities purchased per person, per household, per order, per payment method or per shipping address.
If we make a change to or cancel an order, we may notify you by contacting the email address or billing information provided at the time the order was placed.
You agree to provide current, complete and accurate purchase and account information for all purchases made through our store.
You are responsible for ensuring that your shipping address, billing information and contact details are correct before placing an order.
We accept the payment methods displayed at checkout.
Payments are processed through secure third-party payment providers. Depending on your location and the payment method selected, payments may be processed by providers such as Shopify Payments, Stripe, PayPal or other available payment processors.
By placing an order, you confirm that you are authorized to use the selected payment method.
We are not responsible for delays caused by payment authorization, bank reviews, payment provider checks or incorrect payment information.
Shipping times, processing times and delivery estimates are described in our Shipping Policy.
Delivery times are estimates and may vary depending on the destination country, carrier, customs processing, holidays or circumstances outside our control.
Once an order has been dispatched, you will receive tracking information when available.
We are not responsible for delays caused by incorrect shipping information provided by the customer, customs procedures, local carrier issues or events outside our reasonable control.
Depending on the destination country and shipping route, import duties, VAT, taxes or customs fees may apply.
Any taxes, duties or fees collected at checkout will be clearly displayed before payment.
If additional charges are requested by local customs authorities or carriers, they are not controlled by us and may be the customer’s responsibility, depending on the destination country’s rules.
Returns, refunds and exchanges are governed by our Refunds, Returns and Exchanges Policy.
For eligible orders, customers may request a return within 14 calendar days after receiving the product, unless an exception applies under applicable consumer law.
For hygiene reasons, underwear, intimate apparel, personal care items and sealed hygiene products may only be returnable if they are unused, unopened and still sealed, unless the product arrived damaged, defective or incorrect.
Nothing in these Terms limits any legal rights you may have under applicable consumer protection laws.
If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible and within 72 hours after delivery.
Please include your order number, a clear photo or video of the issue and a short description of the problem.
If the issue is confirmed, we will offer an appropriate solution, such as a replacement, refund or store credit, depending on the case and applicable law.
We may provide access to third-party tools, apps, integrations or services that we do not monitor or control.
You acknowledge and agree that access to such third-party tools is provided “as is” and “as available” without warranties, representations or conditions of any kind.
Your use of optional third-party tools is at your own risk and subject to the terms of the relevant third-party provider.
Our website may contain links to third-party websites, products or services that are not owned or controlled by us.
We are not responsible for examining or evaluating the content, accuracy, policies or practices of third-party websites.
Any use of third-party websites or services is at your own risk. Please review the policies and terms of any third-party website before making a purchase or providing personal information.
If you submit reviews, comments, feedback, suggestions, photos, videos or other content to us, you agree that we may use, edit, publish, translate and display such content, where permitted by law and subject to applicable privacy rules.
You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy or other personal or proprietary rights.
You must not submit content that is unlawful, abusive, defamatory, obscene, misleading or harmful.
We reserve the right, but are not obligated, to monitor, edit or remove content that we determine to be unlawful, offensive, misleading or in violation of these Terms.
Your submission of personal information through the store is governed by our Privacy Policy.
By using our website, you acknowledge that your personal data may be collected and processed in accordance with our Privacy Policy and applicable data protection laws.
Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, personalize content and support marketing activities.
Where required by law, we will request your consent before using non-essential cookies.
For more information, please review our Privacy Policy and Cookie Policy, if available.
You are prohibited from using the website or its content:
For any unlawful purpose
To solicit others to perform unlawful acts
To violate any applicable laws or regulations
To infringe our intellectual property rights or the rights of others
To harass, abuse, insult, harm, defame, intimidate or discriminate against others
To submit false or misleading information
To upload or transmit viruses, malware or malicious code
To collect or track personal information of others without authorization
To spam, phish, pharm, pretext, crawl, scrape or engage in similar practices
To interfere with or bypass the security features of the website
We reserve the right to terminate your use of the website or services for violating any prohibited use.
All content on this website, including text, images, graphics, logos, product names, designs, icons and website layout, is owned by or licensed to Azenna and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify or use any content from this website without our prior written permission.
We do not guarantee that the website or service will be uninterrupted, secure, timely or error-free.
We do not guarantee that the results obtained from using the website or service will be accurate or reliable.
Products and services are provided according to the descriptions displayed on our website, subject to applicable consumer protection laws.
Nothing in these Terms excludes or limits rights that cannot be excluded under applicable law.
To the maximum extent permitted by applicable law, Azenna and its directors, employees, partners, suppliers, service providers and affiliates shall not be liable for any indirect, incidental, punitive, special or consequential damages arising from your use of the website, services or products.
This limitation does not apply to liability that cannot be excluded or limited under applicable law.
You agree to indemnify and hold Azenna, its affiliates, partners, employees, suppliers and service providers harmless from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party rights.
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.
The remaining provisions will remain valid and enforceable.
These Terms remain effective unless terminated by either you or us.
You may stop using our website at any time.
We may terminate or suspend your access to the website or services if you violate these Terms or engage in prohibited conduct.
Obligations and liabilities incurred before termination shall survive termination where applicable.
These Terms and any policies posted on this website constitute the entire agreement between you and us regarding your use of the website and services.
They replace any prior agreements, communications or proposals, whether oral or written, between you and us.
We reserve the right to update, modify or replace any part of these Terms by posting updates on this page.
It is your responsibility to check this page periodically for changes.
Your continued use of the website after any changes are posted constitutes acceptance of those changes.
Questions about these Terms and Conditions should be sent to us at:
