To offer competitive prices and a wide product selection, some of our products are shipped directly from our international fulfillment partners located in Europe, Asia or the United States.
Orders are usually processed within 2 to 5 business days after payment confirmation. During holidays, high-volume periods or international logistics delays, processing may take up to 7 business days.
Before being shipped, each order goes through a quality check to help ensure that your product arrives in good condition.
Estimated delivery time is usually 7 to 15 business days after dispatch.
In rare cases, delivery may take up to 20 business days due to carrier delays, customs processing, holidays, incorrect address information or circumstances outside our control.
Once your order has been shipped, you will receive a tracking number by email. You can use this tracking number to follow your order through our tracking page or through the carrier’s website.
In some cases, the local carrier may request that the customer collects the parcel from a local pick-up point or carrier office. This may happen after unsuccessful delivery attempts, access restrictions, incomplete address information or local carrier procedures.
It is the customer’s responsibility to follow the tracking updates and collect the parcel within the time limit provided by the local carrier.
If the parcel is returned to the sender because it was not collected, refused by the customer or due to incorrect/incomplete address information, a new shipping fee may be required to resend the order.
Please make sure your shipping address is complete and correct before placing your order.
If you notice an error in your address, please contact us as soon as possible. We can only update the address before the order has been processed or shipped.
If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, the customer may be responsible for any additional shipping costs.
Depending on the destination country and the shipping route, import duties, VAT, taxes or customs fees may apply.
Any taxes, duties or fees collected at checkout will be clearly displayed before payment. If additional charges are requested by local customs authorities or carriers, they are not controlled by us and may be the customer’s responsibility, depending on the destination country’s rules.
We are not responsible for delays caused by customs processing, local authorities or carrier procedures.
If your product arrives damaged, defective or different from what you ordered, please contact us within 72 hours after delivery.
To help us resolve the issue quickly, please include:
Your order number
A clear photo or video of the product
A photo of the packaging, if applicable
A short description of the issue
If the issue is confirmed, we will offer a suitable solution, such as a replacement, refund or store credit, depending on the case.
For eligible orders, customers may request a return within 14 calendar days after receiving the product.
To be eligible for a return, the product must be unused, undamaged, in its original packaging and in the same condition as received.
For hygiene reasons, certain items such as underwear, intimate apparel, personal care items or sealed hygiene products can only be returned if they are unused, unopened and still sealed, unless the item arrived damaged, defective or incorrect.
To request a return, please contact us before sending any product back. We will provide the correct return instructions and return address.
Please do not send your order back to the original sender address shown on the parcel. Returns sent to the wrong address may not be eligible for refund.
For returns due to change of mind, size choice, preference or other reasons not caused by our error, the customer is responsible for the return shipping cost.
For returns caused by a damaged, defective or incorrect item, we will provide the appropriate solution after reviewing the case.
We strongly recommend using a trackable shipping method when returning an item. The tracking number must be sent to us after the item is posted.
We are not responsible for returned items that are lost in transit or refused upon delivery.
Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method. Depending on your bank or payment provider, it may take a few business days for the refund to appear in your account.
For eligible returns, refunds may include the product value and the standard delivery cost originally paid, where required by applicable consumer law. Additional costs for premium or express shipping options may not be refundable.
If you have not received your refund yet, please check your bank account again first.
Then contact your credit card company or payment provider, as it may take some time before the refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us.
We only replace items if they arrive defective, damaged or incorrect.
If you need assistance with an exchange, please contact us with your order number and photos or videos showing the issue.
If you wish to cancel an order, please contact us as soon as possible.
We can only cancel an order before it has been processed or shipped. Once an order has been dispatched, it cannot be cancelled, but you may request a return after receiving it if eligible under this policy.
For shipping, return or refund requests, please contact us at:
Please include your order number so we can help you faster.
