This Privacy Policy explains how Azenna collects, uses, stores and protects your personal information when you visit our website, place an order, contact us or interact with our store.
By using our website, you agree to the collection and use of your personal information as described in this Privacy Policy.
When you visit our website or make a purchase, we may collect personal information such as:
Name
Email address
Shipping address
Billing address
Phone number, if provided
Order details
Payment information
IP address
Browser and device information
Website usage data
Customer support messages
We collect this information when you place an order, create an account, subscribe to marketing, contact us or browse our website.
We use your personal information to:
Process and fulfill your orders
Confirm payments
Deliver products
Provide order tracking
Communicate with you about your purchase
Respond to customer support requests
Process returns, refunds and exchanges
Prevent fraud and unauthorized transactions
Improve our website and customer experience
Send marketing emails, if you have opted in
Comply with legal, tax and regulatory obligations
We only use your personal information when we have a valid legal basis to do so, such as fulfilling a contract, complying with legal obligations, protecting our legitimate interests or obtaining your consent where required.
Payments are processed through secure third-party payment providers, such as Shopify Payments, Stripe, PayPal or other payment processors available at checkout.
We do not store your full credit or debit card details on our website.
Payment providers may collect and process payment information according to their own privacy policies and security standards.
Our store is hosted by Shopify Inc.
Shopify provides the e-commerce platform that allows us to sell our products and services online. Your information may be stored and processed through Shopify’s systems, databases and applications.
Shopify may process personal information on our behalf in order to provide store hosting, checkout, payment, analytics and related e-commerce services.
For more information, you can review Shopify’s privacy documentation.
We may share personal information with trusted third-party service providers only when necessary to operate our business and provide our services.
These providers may include:
Payment processors
Shipping and fulfillment partners
Email marketing providers
Analytics tools
Advertising platforms
Fraud prevention services
Customer support tools
Website apps and integrations
These third parties are only allowed to use your information as necessary to provide services to us or as required by law.
If you subscribe to our newsletter or give us permission to contact you for marketing purposes, we may send you emails about products, offers, updates and promotions.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us.
We will not sell your personal information to third parties.
Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, process orders, analyze traffic and support marketing activities.
Cookies may be used for:
Essential website functionality
Shopping cart and checkout operation
Login and account features
Website analytics
Advertising and retargeting
Email and marketing performance
Some cookies are strictly necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent depending on your location.
You can manage or disable cookies through your browser settings. If you disable cookies, some parts of the website may not work properly.
Where required by law, we will ask for your consent before using non-essential cookies.
We may use analytics and advertising tools, such as Google Analytics, Meta Pixel or similar technologies, to understand how visitors use our website and to measure the performance of our marketing campaigns.
These tools may collect information such as your device type, browser, pages viewed, actions taken on the website and interactions with our ads.
Where required by law, these tools will only be activated after your consent.
Because we use international service providers, your personal information may be processed or stored in countries outside your country of residence.
When personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place, in accordance with applicable data protection laws.
We keep your personal information only for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud and maintain business records.
Order and transaction records may be retained for legal, tax and accounting purposes.
When your personal information is no longer needed, we will delete it or anonymize it where possible.
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information
Object to certain processing activities
Restrict how your information is processed
Withdraw consent where processing is based on consent
Request a copy of your personal information
Lodge a complaint with a data protection authority
To exercise your rights, please contact us using the email address listed below.
We take reasonable precautions and follow industry practices to help protect your personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Our website is not intended for children.
By using this website, you confirm that you are at least the age of majority in your country, state or province of residence, or that you are using the website with the consent of a parent or legal guardian.
We do not knowingly collect personal information from children.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or policies of third-party websites. We recommend that you read their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements or website features.
Any changes will be posted on this page. The updated version will apply from the date it is published.
If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact us at:
Please include your name, order number if applicable and a clear description of your request.
