Standard shipping is calculated at checkout according to your delivery country.
We also offer free shipping on orders over €89.
We currently ship to selected countries in Europe and other international destinations.
If your country is available at checkout, we can ship your order there.
We accept major credit and debit cards, including Visa, Mastercard and American Express.
We also accept PayPal when available at checkout.
Yes. All payments are processed through secure and encrypted payment providers.
We do not store your full card details on our website.
Orders are usually processed within 2 to 5 business days after payment confirmation.
Estimated delivery time is usually 7 to 15 business days after dispatch.
In rare cases, delivery may take up to 20 business days due to carrier delays, holidays, customs processing or local delivery issues.
Once your order has been shipped, you will receive a tracking number by email.
You can use this tracking number on our tracking page to follow your delivery updates.
Tracking information is usually sent within 2 to 5 business days after your order is confirmed.
During high-volume periods or holidays, tracking updates may take up to 7 business days.
After placing your order, you will receive an order confirmation email.
Your order will then be processed, checked and prepared for shipment.
Once it has been dispatched, you will receive another email with your tracking information.
If you entered the wrong address, please contact us as soon as possible.
We can only update the shipping address before the order has been processed or shipped.
Once the order has been dispatched, we are unable to change the delivery address.
You can request a cancellation before your order has been processed or shipped.
Once the order has been dispatched, it cannot be cancelled. However, you may request a return after receiving it if your order is eligible under our return policy.
Please contact us within 72 hours after delivery.
Include your order number, a clear photo or video of the product and a short description of the issue.
If the issue is confirmed, we will offer an appropriate solution, such as a replacement, refund or store credit.
Eligible items can be returned within 14 calendar days after delivery.
To be eligible, the item must be unused, undamaged, in its original packaging and in the same condition as received.
For hygiene reasons, underwear, intimate apparel, personal care items and sealed hygiene products can only be returned if they are unused, unopened and still sealed, unless the item arrived damaged, defective or incorrect.
Please contact us before sending any product back.
Include your order number, the item you want to return and the reason for the return.
We will provide the correct return instructions and return address.
Please do not send your order back to the sender address shown on the parcel.
If the return is due to change of mind, size choice, personal preference or any reason not caused by our error, the customer is responsible for the return shipping cost.
If the return is caused by a damaged, defective or incorrect item, we will review the case and provide the appropriate solution.
You can contact us by email:
Please include your order number so we can help you faster.
