We want you to be happy with your order. If there is any issue with your product, please contact us and we will do our best to help.
If your product arrives damaged, defective or different from what you ordered, please contact us within 72 hours after delivery.
Please include:
Your order number
A clear photo or video showing the issue
A short description of the problem
A photo of the packaging, if applicable
If the issue is confirmed, we will offer an appropriate solution, such as a replacement, refund or store credit.
You may be eligible for a free replacement if:
The item arrived damaged, broken or dirty
The wrong item, color or size was sent
The package was confirmed lost in transit
For eligible orders, you may request a return within 14 calendar days after receiving your order.
To be eligible for a return, the item must be:
Unused
Undamaged
In its original packaging
In the same condition as received
For hygiene reasons, underwear, intimate apparel, personal care items and sealed hygiene products can only be returned if they are unused, unopened and still sealed, unless the item arrived damaged, defective or incorrect.
To request a return, please contact us before sending any product back.
Please include:
Your order number
The item you want to return
The reason for the return
We will provide the correct return instructions and return address.
Please do not send your order back to the sender address shown on the parcel. Returns sent to the wrong address may not be eligible for refund.
If the return is due to change of mind, size choice, personal preference or any reason not caused by our error, the customer is responsible for the return shipping cost.
If the return is caused by a damaged, defective or incorrect item, we will review the case and provide the appropriate solution.
We strongly recommend using a trackable shipping method when returning an item. Please send us the return tracking number after posting the package.
We are not responsible for returned items that are lost in transit or refused upon delivery.
Please make sure your shipping address is complete and correct before placing your order.
If you notice that your address is incorrect or incomplete, contact us as soon as possible. We can only update the address before the order has been processed or shipped.
If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, refusal of delivery or failure to collect the package, the customer may be responsible for any additional shipping costs.
Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Depending on your bank, card issuer or payment provider, it may take a few business days for the refund to appear in your account.
For eligible returns, refunds may include the product value and the standard delivery cost originally paid, where required by applicable consumer law. Additional costs for premium or express shipping options may not be refundable.
If you have not received your refund yet, please check your bank account again.
Then contact your credit card company, bank or payment provider, as it may take some time before the refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us.
We only replace items if they arrive defective, damaged or incorrect.
If you need assistance with an exchange, please contact us with your order number and clear photos or videos showing the issue.
If you wish to cancel an order, please contact us as soon as possible.
We can only cancel an order before it has been processed or shipped. Once an order has been dispatched, it cannot be cancelled, but you may request a return after receiving it if eligible under this policy.
Depending on the destination country and shipping route, import duties, VAT, taxes or customs fees may apply.
Any taxes, duties or fees collected at checkout will be clearly displayed before payment. If additional charges are requested by local customs authorities or carriers, they are not controlled by us and may be the customer’s responsibility, depending on the destination country’s rules.
We are not responsible for delays caused by customs processing, local authorities or carrier procedures.
For return, refund or exchange requests, please contact us at:
Please include your order number so we can assist you faster.
